Your Privacy Matters to Us

Account Information

When you create an account, we collect basic information such as your name, email address, and company information. This helps us provide personalized service and communicate with you about your account.

Meta Platform Data

With your explicit consent and through authorized Meta APIs, we collect data from your connected Instagram accounts to provide our automation services. This includes:

• Comments Management: Comments on your posts, replies, and comment metadata to help you manage interactions
• Messages Management: Direct messages and conversations to provide automated response services
• Basic Display Information: Your profile information, posts, and media that you choose to share
• Insights Data: Analytics and performance metrics for your content and account

We only access data that is necessary for the specific services you have requested and authorized. We comply with all Meta Platform Terms and Data Policy requirements.

Usage Information

We collect information about how you use our platform, including features accessed, time spent, and interaction patterns. This helps us improve our service and provide better user experiences.

Technical Information

We automatically collect technical information such as IP addresses, browser types, device information, and operating systems. This information is used for security, analytics, and service optimization.

Service Provision

We use your information to provide, maintain, and improve our social media automation services. This includes processing your automations, managing your campaigns, and providing analytics. We process Meta platform data solely to provide the services you have requested.

Meta Data Processing

Data obtained from Meta platforms is used exclusively for:

• Automating comment responses and management on your posts
• Managing and responding to direct messages on your behalf
• Displaying your content within our platform for management purposes
• Providing analytics and insights about your social media performance

We do not use Meta platform data for advertising, marketing to other users, or any purpose not explicitly authorized by you and permitted by Meta's terms.

User Profile Building

We obtain your explicit consent before building or augmenting user profiles using data from Meta platforms or any other source. You can withdraw this consent at any time through your account settings.

Communication

We may use your contact information to send you service updates, security alerts, and support messages. You can opt out of marketing communications at any time.

Security and Fraud Prevention

We use your information to protect our platform and users from fraud, abuse, and security threats. This includes monitoring for suspicious activity and implementing security measures.

Legal Compliance

We may use your information to comply with legal obligations, respond to legal requests, and protect our rights and the rights of others.

Meta Data Sharing Restrictions

Data obtained from Meta platforms is subject to strict sharing restrictions:

• We do not share, sell, or transfer Meta platform data to third parties for advertising or marketing purposes
• We do not use Meta data to create advertising audiences or profiles for other users
• Any sharing complies with Meta's Platform Terms and Data Policy

Service Providers

We work with trusted third-party service providers who help us operate our platform. These providers have no independent right to access or use Meta platform data that you have given us access to.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the safety and security of our users and platform. We will notify affected users when legally permitted to do so. We strictly ensure that this process is legal and that the requesting authority have a lawful procedure that ensures this safety of the affected person.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such transfer and any changes to this privacy policy. Any transfer will comply with applicable data protection laws and Meta's requirements.

Encryption and Security

All data, including information from Meta platforms, is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We implement industry-standard security protocols to protect your information from unauthorized access, including compliance with Meta's security requirements.

Access Controls

We implement strict access controls and authentication measures. Only authorized personnel have access to your data, and all access is logged and monitored. Access to Meta platform data is further restricted to personnel directly involved in providing the services you have requested.

Data Integrity

We maintain the integrity of your data through regular backups, monitoring systems, and validation procedures. We do not falsify, corrupt, or unauthorized destroy any data, including Meta platform data.

Regular Audits

We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.

Consent Management

You have complete control over the consent you provide for data processing:

• You can withdraw consent for Meta platform data access at any time through your account settings
• You can modify which Meta data types we can access and process
• You can revoke authorization for specific automation features
• Withdrawing consent may limit some features but will not affect your basic account access

Access and Portability

You have the right to access your personal information and request a copy of your data in a portable format. You can download your data through your account settings or by contacting us. This includes data we've collected from Meta platforms on your behalf.

Correction and Updates

You can update your account information at any time through your account settings. If you notice any inaccuracies in your data, please let us know so we can correct them promptly.

Deletion Rights

You can request deletion of your account and associated data at any time. We will delete your Meta platform data within 30 days of your request, except where retention is required by law. Some anonymized information may be retained for legitimate business purposes.

Data Subject Rights

If Meta communicates any data subject rights request to us regarding your information, we will promptly notify you and assist in fulfilling the request in accordance with applicable laws.

General Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active and for up to 90 days after account closure for customer service purposes.

Meta Platform Data Retention

Data from Meta platforms is retained according to the following schedule:

• Active automation data: Retained while automations are active
• Historical analytics data: Retained for up to 2 years for reporting purposes
• Cached content: Automatically deleted every 30 days
• All Meta data: Completely deleted within 30 days of account termination or consent withdrawal

Automatic Deletion

We implement automatic deletion procedures to ensure data is not retained longer than necessary. Users are notified before any significant data deletion occurs.

Meta Platform Integration

Our integration with Meta platforms (Facebook and Instagram) is governed by:

• Meta's Platform Terms and Data Policy
• Facebook and Instagram Terms of Service
• Meta's Developer Policies
• This Privacy Policy

API Usage Compliance

We use Meta's APIs in strict compliance with their terms, including:

• Only accessing data necessary for requested services
• Implementing proper rate limiting and usage controls
• Maintaining up-to-date API integrations
• Respecting user privacy settings on Meta platforms

User Authentication

We use Meta's official authentication mechanisms to ensure secure access to your accounts. We never store your Meta platform passwords or use inauthentic authentication methods.